Shipping & Delivery
Most orders are dispatched same or next day. Deliveries are usually made within 1-5 working days within Australia's Eastern State Metro areas, other areas including regional and remote areas may require extra time.
How much is delivery?
Free Delivery
Shipping is FREE direct from our Sydney Warehouse.
Express Delivery
You can opt for express delivery which will be via an expedited service.
Do I need to be home?
We have opted to use reputable transport companies for all our deliveries to ensure a fast, fully tracked and reliable service. This means that in most cases someone must sign for the delivery at the intended destination. We do not ship larger items to PO boxes.
If you are not home and you have not authorised to leave without signature, your order will be returned to the depot or a local collection point. A card will be left advising that you will need to collect from the depot or collections point, or pay a re-delivery fee.
Can I pickup?
Yes. Orders can be picked up from our Western Sydney Warehouse, in Penrith, 9 Railway Street EMU PLAINS NSW 2750. Please ensure your order is ready before arriving, you will receive a ready to pick up notification. Orders are usually ready within 1-3 working hours, in many cases they are in stock and ready to go right away, but to avoid disappointment please contact us prior if you are in a hurry.
Incorrect Postage Details
Where an incorrect address is provided by the customer and a parcel is returned to us, the customer will be liable for any costs to resend.
Large items
Please ensure you are ready to receive or pick up a large item, such as fireplaces and air conditioners. They are quite large and heavy, trailers are best for pickups. Deliveries do not include any moving or installation and will be limited to where the driver's trolleys can get them. We suggest having a plan in advance in case the items need to be moved elsewhere after delivery. Feel free to contact us with any questions to ensure your delivery goes smoothly.
Same Day local Delivery
We offer a same day local delivery service within 10 km of our Emu Plains warehouse, it is a flat fee and is calculated at checkout. This option will only show if you are within our delivery area. Orders must be placed before 2 pm for delivery by 7 pm the same day. If there are any issues with stock you will be contacted directly and the delivery fee may also be refunded if we are unable to fulfill your order in time.